Basket    ||    Account    ||    Tel: 07956 815458   07957 621672

info@forestgarden.info

We very much look forward to welcoming you at Forest Garden Shovelstrode. By making a booking you are entering an agreement with Forest Garden Shovelstrode Ltd. Please read and agree our terms and conditions below before making any booking.

COURSE FEES

The woodland crafts course fees include a gourmet lunches, tea and coffee for the duration of the course date. Please bring your own packed lunch for the Children’s Green wood working one-day course. The course fee also includes all materials required (unless specified) to complete the projects and use of tools and specialist equipment associated with each course. We reserve the right to alter course prices at any time, however prices stated on your booking confirmation email will be honoured by Forest Garden Shovelstrode Ltd.

BOOKING CONFIRMATION & PAYMENT

Courses
For all woodland crafts courses booked, payment must be made in full via our website. Cheques will also be accepted for courses. Cheques will have to be cleared before an email confirmation is sent to you which can cause a delay.

Accommodation
For accommodation bookings in one of our luxury yurts, a 50% deposit is payable by direct BACS bank transfer. The balance for accommodation bookings is payable on arrival in cash.

All bookings are confirmed by email. If however, in the unlikely event you have not received a confirmation email from us within 24 hrs, please send contact us immediately.

CANCELLATIONS
Cancellation for woodland crafts courses or accommodation made prior to one calendar month before the course date will receive a 90% refund. For cancellations made within a month of the course date – NO REFUND WILL BE GIVEN.

Forest Garden Shovelstrode Ltd reserves the right to cancel a woodlands crafts course date or accommodation booking for any reason and shall not be liable for any consequential loss that may be incurred. Under these circumstances course credit notes will be issued that can be used against future course or accommodation booking dates

DOGS
As much as we love dogs we are sorry to say that we do not allow guests to bring dogs with them, except in the instance of guide dogs and with prior arrangement with ourselves.

CHILDREN
The minimum age for standard woodland crafts courses is 18. However, children of 10 years and over are encouraged to come on the Children’s Green woodworking course along with an accompanying parent.

For accommodation stays, we do not allow unsupervised groups below the age of 21.

DAMAGES & BREAKAGES
You are responsible and liable for any breakages or damages which you cause. We do ask that you report any incidents if and when they occur. We do not normally charge for minor breakages, but we may require payment for repair or making good if the damage or breakage is significant. 

GROUPS OF 8 PEOPLE OR MORE
A separate  ‘damages deposit’ of £100 per unit is required at the same time as balance payment for groups over 8 and will be refunded after inspection on departure day

NOISE
With respect to our neighbours and any other campers who have come to enjoy the peace and tranquility of a Forest Holiday, we request that guests keep noise levels to a minimum - particularly after dark

FIRE
Campfires must only be made in the designated fire-pits and extreme care should be taken at all times. No children should be left unattended with campfires, or log burners/gas stoves in the luxury yurts.

In times of high winds - we ask campers to refrain from using campfires.

No fireworks or Chinese lanterns under any circumstances.

There is a bucket of water and a bucket of sand with the fire-pit logs if required. The accommodation also has a fire extinguisher inside the front door.

In the event of a fire getting ‘out of control’ - please evacuate immediately and telephone 07956 815458 or 07957 621 672 and then assemble in the car-park.

PERSONAL INJURY OR POSSESSIONS
Forest Garden Shovelstrode Ltd cannot accept any responsibility for personal injury sustained while camping or using campfires.

Forest Garden Shovelstrode Ltd cannot be held responsible for any loss of personal possessions. We do suggest that any valuables are preferably left at home - or are left locked up and out of view in your car and at your own risk.